Shipping
Free shipping on every order. No minimum, no threshold, no small print.
We build the cost into the price rather than adding it at the last step. You see the number on the product page, and that's the number you pay.
How long it takes
| Stage | Timing |
|---|---|
| Order processing | Within 1 business day |
| Delivery — United States | 3–7 business days |
| Delivery — Canada | 3–8 business days |
Orders placed on a weekend or a public holiday are processed the next business day.
No duties, no customs bill
Orders are shipped from within your own country. Nothing crosses a border on its way to you, so there is no customs charge, no brokerage fee and no surprise invoice from the courier. The price at checkout is the total price.
Tracking
You'll get a confirmation email as soon as you order, and a tracking number the moment the parcel is scanned by the courier. If your tracking hasn't moved in 48 hours, email us and we'll chase it — you shouldn't have to.
Where we ship
United States and Canada. We're not shipping elsewhere yet; a platform this size costs more to send overseas than it costs to make, and we're not going to pass that on to you or quietly eat the quality instead.
If something goes wrong
- Parcel marked delivered but missing. Check with neighbours and around the property first, then email us. We'll open a courier trace and sort it out.
- Damaged in transit. Send us a photo of the box and the product. We'll replace it. You don't need to send the damaged one back.
- Wrong size arrived. Our mistake, our cost. We'll ship the right one and cover the return.
Changing or cancelling an order
Email us within a couple of hours and we can almost always catch it before it ships. After dispatch it becomes a return, which is still straightforward — see returns and warranty.