Contact Us

A real person reads these.

We answer email within one business day, usually sooner. There's no ticket queue and no chatbot standing in front of us.

Email

novrae.store@gmail.com

Hours

Monday to Friday, 9am–5pm Eastern Time

The three things people usually write in about

  • “Will it fit my car?” Send your year, make and model and we'll tell you which size to order. Genuinely, ask — it takes us a minute and it saves you a return.
  • “Where's my order?” Include your order number and we'll track it down for you.
  • “I need to return or exchange something.” Order number plus a line on what didn't work. Full details on the returns page.

Before you write, it's worth a quick look at the FAQ or the fit guide — most questions are answered there and you'll get your answer faster.